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ICRC Humanitarian Platform
A beneficiary app concept for the ICRC’s Digital Humanitarian Platform: a safe, simplified digital entry point to the ICRC for people affected by conflict and violence.
The brief
Challenge
Humanitarian aid cannot always reach everyone. People affected by conflict often look for help online and on social media, which exposes them to new risks.
Context
The Digital Humanitarian Platform gives people affected by conflict and violence one safe, simple way to reach the ICRC and its partners, through a secure website and mobile app.
Solution
The first version focuses on displaced people (internally displaced people, migrants and refugees), with three services:
• Information as aid: trusted information on where and how to get help, and how to stay safe.
• Secure messaging: simple notifications such as “I’m safe and well in this location” or “I need assistance”.
• Digital vault: a secure copy of people’s most important documents, to retrieve once they reach a safe area.